Privacy Policy

Last updated: November 2025

This Privacy Policy explains how EmotiForce Australia (“we”, “our”, “us”) collects, uses and protects your personal information when you browse or make a purchase from emotiforce.com. We are committed to providing a transparent, safe and trustworthy shopping experience.

Who we are

We are EmotiForce Australia, a creative socks brand based in Australia. Our website address is https://emotiforce.com. We design and sell playful, expressive and lifestyle-focused socks through our online store.

Comments & product reviews

When visitors leave comments or product reviews on our site, we collect the information shown in the form, along with the visitor’s IP address and browser user agent string. This helps us detect spam, prevent fraud and maintain a safe environment for all customers.

Once a comment or review is approved, it may be visible to the public on our website.

Media

If you upload images to the website (for example, as part of a product review), please avoid uploading images containing embedded location data (EXIF GPS). Other visitors could potentially extract this information from publicly visible images.

Cookies

We use cookies to enhance your shopping experience and support essential store functions.

  • Essential cookies: enable features such as your shopping cart, checkout and account login.
  • Preference cookies: remember your settings such as country, currency or browsing preferences.
  • Analytics cookies: help us understand how customers use our site so we can improve performance.

You can control or disable cookies through your browser settings. However, if cookies are disabled, certain features (especially the cart and checkout) may not function correctly.

Embedded content from other websites

Some pages on this site may include embedded content such as videos, images or social media posts. Embedded content behaves exactly as if you visited the originating website directly.

These third-party websites may collect data, use cookies and track your interactions. Their data handling practices are governed by their own privacy policies.

Who we share your data with

We do not sell your data. We only share your information with trusted service providers who help us operate our store and deliver your orders:

  • Stripe — to securely process your payments.
  • Australia Post & courier partners — to deliver your orders.
  • MailerLite — for newsletters and email communication (with your consent).
  • Hosting, security and analytics services — to maintain and protect our website.

How long we retain your data

If you leave a comment or review, the content and its metadata are retained for as long as needed to display it and support our legitimate business interests (such as fraud prevention and customer insights).

For customers who place an order, we retain necessary personal data for accounting, tax, and legal compliance for up to 7 years, or longer if required by Australian law.

If you create an account, your profile information is stored until you request deletion, or until we no longer require it for business or legal reasons. You may update or delete your account details anytime.

Your rights

You may request:

  • A copy of the personal data we hold about you
  • Correction of inaccurate information
  • Deletion of your personal data (except where we must retain it for legal or security reasons)

To make a request, please contact: service@emotiforce.com

Where your data is sent

Visitor comments and form submissions may be checked through automated spam detection services. Payment information is sent securely to Stripe and is never stored in full on our servers.

Your data may be processed on servers outside Australia by our third-party partners. We rely on industry-standard safeguards to ensure your information remains protected.

Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: service@emotiforce.com
Website: emotiforce.com